Frequently Asked Questions
Job Seekers
1. I lost my job as a result of COVID-19. How can you help?
We are here for you during these challenging times. While our physical office is closed, we are still OPEN and operating virtually. All regular services are available. Contact us for a one-on-one virtual appointment with an Employment Advisor to explore your employment needs and develop a return to work action plan. Discuss job opportunities, develop your resume/cover letter with expert guidance and explore training options.
Call (613) 741-9042 or email us at [email protected] for Orleans office OR call 613) 443-2300 or email at [email protected]ca for Casselman’s office.
2. How can I access Employment Insurance?
The Government of Canada has created a Temporary Income Support for Workers and Parents program for Canadians without paid sick leave (or similar workplace accommodation) who are sick, quarantined or forced to stay home to care for children. Application for the Benefit will be available in April 2020 and require Canadians to attest that they meet the eligibility requirements.
For Canadians who lose their jobs or face reduced hours as a result of COVID’s impact, the government launched the Longer-Term Income Support for Workers.
To learn more, visit https://www.canada.ca/en/department-finance/news/2020/03/canadas-covid-19-economic-response-plan-support-for-canadians-and-businesses.html?utm_campaign=Member%20Alerts&utm_medium=email&_hsmi=84940653&_hsenc=p2ANqtz–2J97D1MbHMyAMeWefJvpe7eKtonhN61TCbXcsCd7L1ebP5Egwoic9w50EQOOE6xWpf8Az&utm_content=84940653&utm_source=hs_email#Support_for_Businesses
3. Now that I’ve been laid off, I am thinking about going back to school. How can you help?
We are here for you during these challenging times. While our physical office is closed, we are still OPEN and operating virtually. All regular services are available. Contact us for a one-on-one virtual appointment with an Employment Advisor to explore education and training options in line with your career goal. You may be eligible for the provincial government’s Second Career program (https://www.niagaracollege.ca/ces/jobseekers/secondcareer/) Call or text us at 905-932-1849, or email [email protected] for more information.
4. Now that I’ve been laid off, I am thinking about changing careers. How can you help?
We are here for you during these challenging times. While our physical office is closed, we are still OPEN and operating virtually. All regular services are available. Contact us for a one-on-one virtual appointment with an Employment Advisor to Identify your interests, aptitudes, values and personality type and discover what job or career best fits you. Learn about the local labour market and employment and training opportunities that exist in line with your career goal. You may be eligible for the provincial government’s Second Career program (https://www.niagaracollege.ca/ces/jobseekers/secondcareer/) Call or text us at 905-932-1849, or email [email protected] for more information.
5. Who is hiring right now?
In line with the provincial government’s mandate that essential services remain open as the COVID-19 situation continues to unfold, specific industries and businesses are hiring. We encourage you to visit job search specific websites including our website (https://www.niagaracollege.ca/ces/jobs/), Job Bank (https://www.jobbank.gc.ca/home), Indeed (www.indeed.ca) or visit retailer websites directly (i.e. Walmart, Costco, Tim Horton’s) to search for vacancies. While our physical office is closed, we are still OPEN and operating virtually. All regular services are available. Contact us for a one-on-one virtual appointment with an Employment Advisor to explore your employment needs and develop a return to work action plan. Discuss job opportunities, develop your resume/cover letter with expert guidance and explore training options. Call or text us at 905-932-1849, or email [email protected].
Employers
1. As a small business owner, where can I go to receive financial support to deal with COVID-19?
2. I have to lay off some of my employees, what should I tell them?
We are here for you during these challenging times. While our physical office is closed, we are still OPEN and operating virtually. All regular services are available. Visit the “Our Team” section on our website (https://www.niagaracollege.ca/ces/team/) to connect with a Job Developer. Call or text us at 905-932-1849, or email [email protected].
3. What services can you offer to local businesses?
We are here for you during these challenging times. While our physical office is closed, we are still OPEN and operating virtually. All regular services are available.
- Assisting employers struggling with staff shortages – as workforce is depleted due to childcare/school closures and sick leave.
- Providing guidance to those workers seeking to file online EI claims.
- Assistance with providing consultation to employee groups being temporarily laid off – seeking basic need supports, mental health services/referrals, etc.
- Financial support to employers not currently experiencing lay-offs and are needing to increase workforce capacity as an essential service business
Thank you for your interest in the Service Canada Webinar – Employment Insurance Benefits. Due to the high number of participants, the software is not able to allow all interested participants to join the WebEx/Teleconference. Please click on the following URL to view the recorded version:
https://gts-ee.webex.com/recordingservice/sites/gts-ee/recording/playback/2c32812f6ca5484ab167f3a9ab32d4b8
Resources for Employees:
Information on the Employment Insurance program is accessible from the “Benefits” Section of the Canada.ca website at the following URLs:
Employment Insurance benefits and leave
https://www.canada.ca/en/services/benefits/ei.html
Start application
https://srv270.hrdc-drhc.gc.ca/AW/introduction?GoCTemplateCulture=en-CA
Please contact the Employment Insurance program to obtain additional information. Contact information for the Program is accessible from the “Contact us” section of the above-mentioned website at the following URL:
EI Contact information – individuals
https://www.canada.ca/en/employment-social-development/corporate/contact/ei-individual.html
Resources for Employers:
Information on the Employment Insurance program is accessible from the “Benefits and Programs” Section of the Canada.ca website at the following URL:
EI – Information for employers
https://www.canada.ca/en/employment-social-development/programs/ei/ei-list/ei-employers.html
Please contact the Employer Contact Centre to obtain information on the Record of Employment (ROE). Contact information for the Centre is accessible from the “Contact us” Section of the above-mentioned website at the following URL:
Contact the Employer Contact Centre
https://www.canada.ca/en/employment-social-development/corporate/contact/employer-contact-center.html
Resources for All:
A tool to obtain information on a customized list of federal, provincial and territorial programs and services is accessible from the “Benefits” Section of the Canada.ca website at the following URL:
Welcome to the Benefits Finder
https://srv138.services.gc.ca/daf/q?id=c7535d17-2995-4cf4-8615-eeff2141d4bc&GoCTemplateCulture=en-CA
Information on the Canada’s COVID-19 Economic Response Plan is accessible from the “Health” Section of the above-mentioned website at the following URL:
Canada’s COVID-19 Economic Response Plan
https://www.canada.ca/en/department-finance/economic-response-plan.html
Additional information on COVID-19 is accessible from the Canada.ca website at the following URL:
Coronavirus disease (COVID-19)
https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html