Mastercare Service Technician

Description de l'offre

Job Title: MasterCare Service Technician
Location: Ottawa, Ontario
Business Group: Minto Communities Management Inc.

Why join Minto?
We are an award winning, and fully integrated real estate company, offering new homes
and condos, rentals, furnished suites, property and investment management. Since our
humble beginnings in 1955, we’ve built over 85,000 new homes, manage 8,800 rental
units, and carry 2.5 million square feet of commercial space. Our investment
management portfolio spans $2.5 billion in assets. With over 1,100 employees in Canada
and the southern USA, we proudly build better places for people to live, work and play,
one home and one relationship at a time, collectively embracing our values –
Accomplishment, Courage, Innovation, and Partnership — in all that we do.

As we continue to evolve and grow, we are faced with an ever changing environment
where there is ample opportunity to try something new. We believe in hiring the best
people who are as committed to creating incredible experiences for our customers as we
are. We pride ourselves on flexibility – extending beyond a competitive total rewards
package, to include a platform for career and professional development, a reward and
recognition program, tuition and professional designation reimbursement, employee
discounts on new homes and rentals, flexible summer hours, and so much more. Join us
to find out how you can be a part of it all!

The Opportunity:
The MasterCare Service Technician is responsible for conducting minor general repairs
and providing a high level of customer service with quality workmanship to Minto
Homeowners in occupied residential homes after various inspections are completed.

What you’ll be responsible for day to day:
Conducts minor interior repairs on windows, doors, frames, baseboards, floors and
carpets, electrical repairs (i.e. faceplates, light bulbs), carpentry finishing (i.e. trim),
exterior repairs on garage, decking, foundation, repairs to attic, insulation and
Installs and repairs bathroom accessories when needed;
Performs touch up painting when required;
Replaces grills, vents, filters, hinges, valves and heating pipes;
Reports defects and damages to Inspector if applicable;
Reads and reviews architectural drawings to ensure framing and mechanical are
Improves, corrects and reports concerns in quality workmanship;
Completes repairs when deemed necessary from the Minto Pre-Delivery Inspection
and Pre-Delivery Orientation deficiencies that is conducted with the purchaser;
Conducts minor repairs on electrical and plumbing;
Troubleshoots with Site Superintendents and Finishing Site Superintendents on
issues needing to be resolved;
Completes work orders and obtains trade assistance in conducting repairs when
Maintains the highest standards of quality workmanship and leaves space clean after

Communicates and deals with the homeowners face to face with regards to their
Communicates and coordinates with cleaners, team members, construction and
property management to ensure customer satisfaction at all levels;
Other duties within the scope, spirit and purpose of the job, as requested by
Provide Coordinator completed service calls on a daily basis for processing, making
all notes, time for follow up if needed, rebooking dates if needed
Pre-Inspect all work orders for any unclear work orders or desk assessments;
communicate with coordinator, inspectors and manager if needed.
Recognize opportunities to provide WOW factor to the home owner during the
service appointment including additional requests (within reason)

Who we’re looking for:
Education: High School Diploma is required. Post graduate education i.e. College
Diploma in construction or related trade is an asset.
Experience: A minimum of five to seven (5-7) years of relevant work experience in the
construction industry.
Skills, Knowledge and Abilities:
Microsoft Office (Word and Excel), Outlook
Knowledge in the framing, plumbing, electrical and carpentry work
Knowledge in home building would be an asset
Ability to work, operate and handle tools
Knowledge of Tarion Warranty Corporation Construction Performance Guidelines and
Warranty Coverage is an asset
Knowledge of construction processes and repair methods as well as quality finishing
work is an asset
Communication skills (listening, verbal and written)
Problem Solving
Attention to detail
Team player
Customer Service focused

Détails de l'offre d'emploi

Mastercare Service Technician

The Minto Group
  • Numéro d'offre d'emploi : MP0792
  • Publié le : jeudi le 10 septembre, 2020
  • Expire le : samedi le 10 octobre, 2020
  • Nombre de postes : 1
  • Salaire : To be discussed
  • Catégorie : Technical Services
  • Type d'offre d'emploi : Temps plein
  • Lieu : Ottawa, Ontario

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